Shipping policy

Order processing times:
All orders are processed within 1–3 business days after receiving your payment confirmation. Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays. If we are experiencing a high volume of orders or carriers are delayed (for example, severe weather), processing and delivery times may be extended; we’ll notify you by email if there are significant delays

Shipping locations:

We currently ship to addresses within the United States from our location in Pembroke Pines, Florida. We do not ship to P.O. boxes or APO/FPO addresses unless otherwise stated at checkout. If you enter an incorrect or incomplete address, you are responsible for any additional fees or delays caused by the address correction.

Shipping options and rates:

Shipping options and rates are calculated at checkout based on your order weight, destination, and selected service. From time to time we may offer flat‑rate or free shipping promotions, which will be clearly shown on the product page or at checkout. Any applicable taxes or duties are displayed at checkout according to local regulations.

Estimated delivery times:

Standard shipping typically arrives within 3–7 business days after dispatch, depending on the carrier and destination. Expedited options may be available at checkout, with faster transit times and higher rates. Please note these are estimates provided by the carrier and are not guaranteed; once the order has been handed to the carrier, transit delays are outside of our control.

Lost, damaged, or stolen packages:

We are not liable for packages that are lost, stolen, or damaged in transit after the carrier marks them as delivered. If your package shows as delivered but you haven’t received it, please first check with household members and neighbors, then contact the carrier for assistance. If your order arrives damaged, please take photos of the packaging and items and contact us within 7 days so we can help file a claim or arrange a solution.